Our Refund Policy
At Shirlyblack Decor Rentals, we strive to provide top-quality, luxurious decoration material rentals to our valued clients. We understand that there may be instances where our clients may need to cancel or make changes to their rental order, and we want to ensure that our refund policy is transparent and easy to understand.
Cancellation Policy
If you need to cancel your rental order, we require a notice of at least 72 hours prior to your event date. If you cancel your order within the 72-hour window, a cancellation fee of 50% of the total rental fee will be charged. This fee is necessary as it allows us to compensate for the time and effort put into preparing the rental items for your event.
Refund Policy
In the event of cancellation outside the 72-hour window, we will provide a full refund of your rental fee. However, if the rental items have already been delivered and set up at your event venue, no refund will be provided.
If any rental items are found to be damaged or missing upon delivery, please notify us immediately so we can take the necessary action to rectify the situation. If any damages are found after the rental items have been returned, we reserve the right to charge the full replacement cost of the item.
We take pride in providing exceptional customer service and support. If you have any questions or concerns regarding our refund policy or rental products, please do not hesitate to contact us. Our team is here to assist you in any way possible.